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Customer Service Representative 1

Location:Kokomo, IN
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Description:Heights Finance Corporation is a leading consumer finance organization located in the Midwest with over 100 branches in six states. We are currently seeking a motivated, dependable, team oriented individual to join our team in the position of Customer Service Representative in our Kokomo, IN location.

Heights Finance team members enjoy working in a growth-oriented company within an exciting industry, in a diverse work environment that offers great advancement opportunities, competitive salary and a comprehensive benefits package.

The CSR will assist the branch manager in all aspects of client contact. This will include handling telephone inquiries as well as greeting and directing customers to the appropriate team member.

Some of the essential responsibilities are:

-Handle telephone inquiries
-Post mail and counter payments and create daily deposit ticket
-Process closed and paid in full loan files
-Originate customer applications
-Service customer marketing programs
-Process monthly branch invoices
-Customer account resolution

Requirements:

-Proficiency with Microsoft applications
-Prior customer service experience required
-Strong organizational skills
-Strong written and oral communication skills
-Valid driver's license
-Pass pre-employment credit, criminal background and drug screenings

Education/Experience:

One year certificate from a business college or technical institute; or three to six months related experience and/or training; or equivalent combination of education and experience.

Heights Finance Corporation is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefit it brings to our company.


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