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Customer Service Representative 2

Location:Schofield, WI
Exempt/Non-Exempt:Non-Exempt
Benefits:Full Benefits including Medical, Dental & Vision Insurance, Paid Vacation, 401k
Employment Type:Full Time
Description:Heights Finance Corporation is a leading consumer finance organization located in the Midwest with over 100 branches in six states. We are currently seeking a motivated, dependable, team oriented individual to join our team in the position of Customer Service Representative in our Schofield, Wisconsin location.

Heights Finance team members enjoy working in a growth-oriented company within an exciting industry, in a diverse work environment that offers great advancement opportunities, competitive salary and a comprehensive benefits package.

The CSR will assist the branch manager in all aspects of client contact. This will include handling telephone inquiries as well as greeting and directing customers to the appropriate team member.

Some of the essential responsibilities are:

-Handle telephone inquiries
-Post mail and counter payments and create daily deposit ticket
-Process closed and paid in full loan files
-Originate customer applications
-Service customer marketing programs
-Process monthly branch invoices
-Customer account resolution
-Close loans while promoting products
-Handle complex collections

Requirements:

-Proficiency with Microsoft applications
-Strong organizational skills
-Strong written and oral communication skills
-Valid driver's license
-Previous collections experience along with prior customer service experience both in person and over the phone
-Prior experience in promoting products to exisitng customer base preferred
-Pass pre-employment credit, criminal background and drug screenings

Education/Experience:

One year certificate from a business college or technical institute; or three to six months related experience and/or training; or equivalent combination of education and experience.

Heights Finance Corporation is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefit it brings to our company.





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