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Customer Service Representative 1

Location:Appleton, WI
Exempt/Non-Exempt:Non-Exempt
Benefits:Full Benefits including Medical, Dental & Vision Insurance, Paid Vacation, 401k
Employment Type:Full Time
Description:Heights Finance Corporation is a leading consumer finance organization located in the Midwest with over 100 branches in six states. We currently seek a self-motivated individual to join our team as the Customer Service Representative in our Appleton, WI location.

Heights Finance team members enjoy working in a growth-oriented company within an exciting industry that offers great advancement opportunities, competitive salary, incentive compensation and a comprehensive benefits package.

The CSR will assist the branch manager in all aspects of client contact. This will include handling telephone inquiries as well as greeting and directing customers to the appropriate team member.
Duties:Some of the essential responsibilities are as follows:

Provide memorable and outstanding Customer Service as defined by our Corporate Values:
•Ensure every interaction with each customer work in conjunction with creating a "raving fan" experience
•Answer incoming phone calls in a timely manner and obtain appropriate information from customer in order to direct customer to appropriate team member within the branch
•Apply our Corporate Values in every transaction with customers

Complete administrative duties with efficiency and accuracy:
•Maintain branch records including filing of branch records
•Process invoices and various other clerical duties including Accounts Payable
•Process loan applications
•Compile and mail marketing materials

Support Branch Growth by:
•Generating loan applications and promote products that are offered by Heights Finance Corporation
•Contact customers by phone to prevent delinquency
Qualifications:Job Requirements
-Proficiency with Microsoft applications
-Prior customer service experience required
-Strong organizational skills
-Strong written and oral communication skills
-Valid driver's license
-Pass pre-employment credit, criminal background and drug screenings

Education/Experience:
One year certificate from a business college or technical institute; or three to six months related experience and/or training; or equivalent combination of education and experience.

Heights Finance Corporation is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefit it brings to our company.


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